Frequently Asked Questions
What time is check-in?
Check-in begins at 2 PM.
What time is checkout?
Checkout is at 11 AM.
Can I check in early?
Early check-in is possible if your room is available. Please note, however, that checkout is at 11 AM, and availability may be limited during the high season. We are happy to store your luggage until your room is ready.
Is the hotel kid-friendly?
Yes, we warmly welcome families to enjoy our jungle sanctuary. Kids can explore the open spaces and safely splash in the shallow sections of our infinity pool. Our restaurant also offers kid-friendly dishes.
Our suites comfortably accommodate families, hosting:
- 2 adults and 2 children (up to 6 years old) with a complimentary fold-out bed or cot, or
- 2 adults and 1 child (up to 12 years old) with a fold-out bed provided at no extra cost.
Are pets allowed?
Unfortunately, pets are not allowed at this time.
What are your cancellation policies?
- 30 days or more prior to arrival: No cancellation fee.
- 29 to 8 days prior to arrival: 50% cancellation fee.
- Within 7 days prior to arrival: 100% cancellation fee.
- For “no-shows,” 100% of the total reservation amount will be charged.
How do I make a reservation?
Reservations can be made on our website by clicking “Book Your Stay” in the top-right corner, or by emailing us at hello@solasrilanka.com.
Where is the hotel located?
We are situated in Ahangama, just 1.2 km (a 5-minute drive) from the beaches. Click here for our location.
Is parking available?
Yes, though parking spaces are limited.
Do you offer all-inclusive packages?
We offer various retreat packages with different inclusions. Our staff can also coordinate tours, transportation, and massages for your convenience.
Do you have a restaurant?
Yes, our full-service restaurant is open daily from 7 AM to 10 PM.
What time is breakfast served?
Breakfast service begins at 7 AM.
Is breakfast included?
Yes, breakfast is included with your stay.
Do you have wheelchair-accessible rooms?
Yes, we offer one suite that complies with Sri Lankan accessibility laws. This room features a private outdoor space overlooking the jungle courtyard and is easily accessible from common areas.
Is there internet in the rooms?
Yes, complimentary internet is available in all rooms and throughout the property.
Is there laundry service available?
Yes, we provide laundry service.
How far is Bandaranaike International Airport from the hotel?
The airport is approximately 2.5 hours away by car.
Can you arrange airport transportation?
Absolutely. We can arrange transportation from anywhere in Sri Lanka to Sola.
Where can I rent a scooter, car, or tuk-tuk?
We work with trusted rental companies and can assist in reserving a scooter, car, tuk-tuk, or bike for you. A damage deposit is required.
What tours and activities are available?
We offer a variety of tours and activities, including surf lessons, fishing, hiking, and bike tours. Visit the front desk for details and bookings.
Can I book tours or massages online?
Currently, tours and massages can only be booked through the front desk.
Do you have special packages for honeymoons or special occasions?
Yes, we can create custom packages. Email us at hello@solasrilanka.com or visit the front desk for more information.
Is the water safe to drink?
We do not recommend drinking tap water. However, it is safe to use for brushing your teeth.
Is it easy to get around Ahangama without a vehicle?
Yes, Sola is 1.2 km from the beaches, and many restaurants and shops are in the town center. Visitors often rent scooters or tuk-tuks, but local tuk-tuk drivers are readily available.
Where is the closest ATM?
ATMs are located in Ahangama town, just a 5-minute drive from Sola.
Where is the closest pharmacy?
There is a pharmacy on the main road in Ahangama town.
Can nannies be arranged, and can they come to the hotel?
Yes, we can assist with nanny arrangements. Please speak to our front desk staff.
Can additional guests stay overnight if not originally included in the reservation?
No, additional overnight guests are not permitted.
How can I get a SIM card?
SIM cards are available for purchase at mobile shops in Ahangama town.